Shipping policy

 

At Leluxe Vintage Sdn. Bhd. , we are committed to providing you with a seamless shopping experience, from selection to delivery. We offer complimentary shipping and courier insurance services to ensure that your treasured purchases reach you in perfect condition. Please take a moment to review our shipping policy details below:

Shipping Zones and Conditions:

  • Malaysia: We proudly offer free delivery to addresses within Malaysia. Additionally, all orders shipped within Malaysia will be covered by courier insurance, providing you with peace of mind and protection against unforeseen circumstances.
  • Singapore: Enjoy the convenience of free shipping for all orders shipped to Singapore. Your purchases will be delivered to your doorstep, without any shipping fees.

Processing and Delivery Time:

  • Once your order is placed and payment is confirmed, our dedicated team will process and prepare your items for shipping within 2 business days and the delivery takes approximate 2 business days for West Malaysia, 7-8 business days for East Malaysia and Singapore.

Courier and Tracking:

  • We partner with reputable courier services - GDEX to ensure safe and efficient delivery of your purchases.
  • Upon dispatch, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and anticipate its arrival.

Insurance:

  • For orders within Malaysia, courier insurance is included with every purchase, at no additional cost to you. This safeguards your investment against any damage, loss, or theft during transit.

Customs and Duties:

  • For international orders, including those to Singapore, any applicable customs duties or taxes are the responsibility of the recipient. Please refer to your local customs office for more information on potential charges.

Order Tracking:

  • You can easily track the status of your order by using the tracking number provided in the shipping confirmation email. Visit GDEX and enter the tracking number to receive real-time updates on your package's whereabouts.

Shipping Address:

  • Kindly ensure that you provide accurate and complete shipping information during checkout. Any changes or corrections after the order has been placed may result in delays or additional charges.